Worst shipping service? UPS!
UPS is consistently the worst shipping service I have ever used. Their package guarantees which you pay for are absolutely useless. Their customer service reps do nothing but give you the runaround when you’re trying to figure out what on earth is going on. Their IVR phone system is maddening.
So I ordered Christmas gifts on the 16th with 3-day-select shipping. Today is the 27th and I’m still getting the runaround that my package is affected by the “adverse weather conditions” that ended days ago. If I can get my honda accord up a 12% 230 foot hill with chains, UPS sure as hell can do what they’re paid to do.
I called the 800 number twice yesterday and, after dealing with their useless IVR, spoke to two separate customer service representatives. I asked to have the package held and they obliged saying I’d get a call back within an hour. No phone calls ever received.
You read these package updates and tell me what they mean:
REDMOND,
WA, US12/26/2008 2:07 P.M. THE RECEIVER IS ON A HOLIDAY. DELIVERY WILL BE ATTEMPTED WHEN THE RECEIVER RETURNS 12/26/2008 5:29 A.M. OUT FOR DELIVERY
Call me crazy. Does that look to you like, oh, I dunno, the package is OUT FOR DELIVERY?
So I call again today and what am I told? There was no package delivery attempt. So I ask “How do you know if the business was closed if there is no package delivery attempt.” He alleges that “the system tells them when the business is closed by virtue of the address.” Oh, so the system takes from 05:29 in the morning until 14:07 in the afternoon to process whether or not the business is closed. I’m told it’s on a “holding trailer behind thousands of other packages.” Then what on earth does “out for delivery mean?” No reponse to that little gem.
So apparently the holds I placed on the package yesterday and the customer reps telling me I could get it then were complete and total fabrications. They, of course, keep citing the “adverse weather conditions” (which, in all fairness, are real) but not for the whole week. They’re milking that for all they can get.
3 day select package delivery time 13 days; well before “adverse weather.”
I beg you, Thinkgeek, do all of us LNUX holders a favor and stop using UPS.
UPS is complete and total garbage.
Update: And look at this little gem! A Sikh with the last name Singh signed for a package… guess what the UPS driver wrote as who had signed? “Terrorist.” Wow. UPS really is complete garbage. Here’s the image of the tracking information.
